In a remote work setup, even with chat tools connecting employees, it is difficult to grasp what team members are doing in real-time. For organizations that need to regulate information flow between multiple departments, sometimes restricting communication is necessary. To explore how to build “real” internal communication, we spoke with Mr. Katsuto Nakayama, Director and General Manager of Administration, and Mr. Keijiro Tsuji, CTO of Neton Inc., who introduced VoicePing to their company.
Saiyo-Kakaricho – Supporting Recruitment with Technology
Can you tell us about your business?
Mr. Nakayama: Our company develops and sells a product called Saiyo-Kakaricho. It is a tool designed to help small, micro, and regional businesses with recruitment. Users can easily and affordably create high-quality job postings, which are automatically linked to up to six search engines, allowing them to reach a wide range of job seekers.
The key feature of Saiyo-Kakaricho is that it helps small and micro businesses create compelling job postings by leveraging technology to fill gaps in recruitment knowledge. It also ensures compliance by preventing job descriptions that violate labor laws, such as minimum wage regulations and gender equality laws. This allows companies with little hiring experience to conduct efficient and effective recruitment.
Additionally, we offer consulting services for large and mid-sized companies, helping them drive traffic to customized recruitment pages by utilizing our expertise in hiring.
Building "Real" Communication: Why Neton Inc. Chose VoicePing
What led you to introduce VoicePing?
Mr. Nakayama: Due to COVID-19, both employee requests and societal demands pushed us to shift to a remote work setup. This raised concerns about communication, so we searched for a tool that could provide a near-“real” communication experience, which led us to VoicePing.
Initially, we relied on chat tools, but text-based communication felt too formal. The most important aspect for us was casual, real-time conversations—like turning to a colleague next to you and asking, “How should we handle this?” We introduced VoicePing to replicate this virtually.
Why did you choose VoicePing over other services?
Mr. Nakayama: Our administrative team evaluated two shortlisted tools selected by the development team. I chose VoicePing because of its strong potential as a startup. They quickly implemented our request for noise-canceling features, demonstrating their rapid development and improvement speed. As a fellow startup, I saw great potential in VoicePing’s future growth.
Mr. Tsuji: Before implementation, our development team tested around 7–8 virtual office tools. Besides usability, security compliance was a key factor in VoicePing making it to the final selection. Since virtual office tools handle sensitive and confidential information, security was a must. In the end, Mr. Nakayama advocated for it to the executives, leading to the final decision.
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Did VoicePing resolve your challenges?
Mr. Nakayama: Yes, to a great extent. However, our company separates the business, development, and administrative departments into different “floors” to prevent information leaks, which still presents cross-departmental communication challenges. But that’s an internal operational issue.
Mr. Tsuji: One unexpected benefit was VoicePing’s active application display feature. Previously, we used monitoring software that alerted managers if a window hadn’t changed for over five minutes. With VoicePing, everyone can see which applications are in use in real-time, reducing the need for strict monitoring while maintaining productivity.
How did employees react?
Mr. Nakayama: Employees enjoy customizing their floor backgrounds to reflect their department’s culture. For example, Mr. Tsuji’s floor has an RPG-style design, while mine, with more female members, has a cute theme. The recently released feature allowing users to place objects in their space has also been well received.
Another aspect I appreciate is the continuous improvements in usability. For example, there was an issue where the host couldn’t clearly see drawings during screen sharing, but it was silently fixed, making everyone happy.
Solving HR Challenges for Small Businesses with Technology
What are Neton’s future plans?
Mr. Nakayama: Our mission is to address HR-related challenges faced by the millions of small and micro businesses across Japan. Currently, we focus on recruitment, but we also aim to support employee retention, reduce mismatches, and assist interviewers with limited experience—leveraging technology to provide solutions.
About VoicePing
VoicePing is free for teams of up to five users, so if you’re interested, feel free to try it out!